Our policies govern how Altralo operates as a technology marketplace connecting riders, drivers, and shippers. Select a document below to review in full.
All Documents
General rules for using the Altralo platform, user obligations, and liability.
âWhat data we collect, how we use it, and your rights as a user.
âIndependent contractor terms, vehicle requirements, and driver conduct standards.
âTerms for businesses and individuals sending packages through the platform.
âBooking rides, conduct expectations, cancellations, and rider responsibilities.
âSubscription tiers, billing, fare structure, and driver payout schedule.
âCoverage types, when protection activates, and how to file a claim.
âPlatform safety standards, emergency procedures, and prohibited conduct.
âWindows, fees, eligibility for refunds, and the dispute resolution process.
âItems not permitted in vehicles or deliveries and consequences for violations.
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