Safety Policy

Altralo is committed to creating a marketplace where every interaction is safe, respectful, and reliable. We achieve this through:

• Comprehensive background checks for all drivers before activation.
• Ongoing monitoring of driving records and criminal databases.
• In-app safety tools for both riders and drivers.
• A zero-tolerance policy for violence, harassment, and discrimination.
• Dedicated safety response teams available around the clock.

All drivers on the platform must adhere to the following safety standards at all times:

• Never drive while impaired by alcohol, drugs, or any substance that affects your driving ability.
• Never use a handheld phone while driving. Use hands-free mode for navigation only.
• Obey all traffic laws, speed limits, and road markings.
• Ensure all passengers wear seatbelts before departing.
• Do not drive while fatigued. Take regular breaks during long shifts.
• Maintain a clean, well-functioning vehicle with working safety features (lights, brakes, tires).
• Never share your login credentials with another person.

Before entering a vehicle, always verify:

• The license plate matches what is shown in the app.
• The driver's face matches the photo in the app.
• Ask the driver "Who are you picking up?" — do not tell them your name first.

During the ride:

• Wear your seatbelt at all times.
• Share your trip status with a trusted contact using the in-app Share Trip feature.
• Sit in the back seat when riding alone.
• Trust your instincts — if you feel unsafe, use the in-app emergency button or call 911.

Every driver undergoes a multi-level screening process:

• Criminal history: National, federal, and county-level checks going back 7 years.
• Sex offender registry: National and state-level registry screening.
• Driving record: Review of moving violations, accidents, and license suspensions for the past 3 years.
• Identity verification: Government-issued ID matched against facial recognition.
• Annual re-screening: Continuous monitoring flags new convictions or violations in real time.

Disqualifying offenses include: DUI/DWI (7-year lookback), violent crimes, sexual offenses, and felony drug convictions.

• Emergency SOS button: Instantly connects to 911 and shares your real-time location with emergency services.
• Trip sharing: Share your live route and ETA with any contact via SMS or app link.
• Driver ID verification: Photo, license plate, and vehicle info visible before entering.
• Route monitoring: Significant deviations from the expected route trigger an automatic safety check.
• 24/7 incident response: In-app safety reporting connected to our Safety Response Team.
• Anonymous feedback: Report safety concerns without the driver knowing who reported.

The following behaviors are strictly prohibited and will result in immediate account deactivation:

• Physical or verbal assault or threats against any user.
• Sexual harassment, misconduct, or any non-consensual contact.
• Discrimination based on race, gender, religion, disability, sexual orientation, or national origin.
• Impaired driving (alcohol, drugs, or medication).
• Unauthorized recording of riders or drivers.
• Sharing another user's personal information.
• Fraud, identity theft, or misrepresentation of identity.
• Possession of weapons in the vehicle (where prohibited by law).

To report a safety incident:

• Ensure you are in a safe location first. Call 911 for emergencies.
• Open the app → Trip History → Select the trip → Report Safety Issue.
• Describe the incident in detail. Photos and any evidence can be uploaded.
• Our Safety Response Team will contact you within 2 hours.
• We cooperate fully with law enforcement investigations.

Reports can also be submitted by email at safety@altralo.com or via the in-app Help Center.

• Sexual assault or abuse of any kind.
• Physical violence causing bodily injury.
• Driving under the influence of alcohol or controlled substances.
• Child endangerment.
• Human trafficking or exploitation.
• Threatening violence against Altralo staff or other users.

If you feel unsafe during a trip:

• Call 911 immediately for any life-threatening emergency.
• Use the in-app Emergency SOS button to alert our Safety Team and share your location.
• If possible, ask the driver to stop at a safe, public location.
• Do not confront aggressive behavior — prioritize your own safety.
• After reaching safety, report the incident through the app.

Altralo's Safety Response Team is available 24/7 and will follow up on all reports within 2 hours.