Terms of Service

By downloading, installing, accessing, or using the Altralo Platform, you confirm that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy, Safety Policy, and any applicable rider, driver, or shipper agreements.

If you do not agree to these Terms in their entirety, you must not access or use the Platform. Your continued use of the Platform after any changes to these Terms constitutes acceptance of those changes.

Altralo is a technology marketplace that provides software enabling independent transportation providers ("Drivers" or "Carriers") to connect with individuals seeking transportation or delivery services ("Riders" or "Shippers"). Altralo is not a transportation company and does not provide transportation or delivery services directly.

• Drivers and Carriers are independent contractors, not employees, agents, or partners of Altralo.
• Altralo does not set fares, control routes, or dictate how Drivers operate their businesses.
• Riders choose Drivers based on price, rating, vehicle type, and proximity.
• Altralo provides the technology, payment processing infrastructure, and marketplace to facilitate these connections.
• All transportation and delivery services are provided by independent third parties who have agreed to our Driver/Carrier Agreement.

To use the Platform, you must meet the following requirements:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction).
• Have the legal authority to enter into a binding contract.
• Not be prohibited from using our services under applicable law.
• Provide accurate, current, and complete information during registration.
• For Drivers: possess a valid driver's license, appropriate insurance, and meet all local licensing requirements for commercial transportation.

We reserve the right to refuse service to anyone and to terminate accounts that do not meet these eligibility requirements.

You must create an account to access most features of the Platform. You agree to:

• Provide truthful, accurate, and complete registration information.
• Keep your account credentials confidential and not share your password.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.
• Not create multiple accounts or create accounts on behalf of others without authorization.
• Not transfer your account to any other person or entity.

We may verify your identity, run background checks, and validate documentation at any time. Failure to cooperate with verification may result in account suspension or termination.

All users of the Platform must treat each other with respect and dignity. You agree to:

• Behave in a professional and courteous manner during all interactions.
• Provide honest and fair ratings and reviews.
• Honor confirmed bookings and communicate promptly about cancellations.
• Not discriminate against other users based on race, color, gender, religion, national origin, disability, sexual orientation, or any other protected characteristic.
• Comply with all applicable laws and regulations while using the Platform.
• Not engage in any conduct that could harm Altralo's reputation or the safety of other users.

The following activities are strictly prohibited on the Platform:

• Circumventing or attempting to circumvent our payment system or fees.
• Soliciting users to transact outside the Platform to avoid service fees.
• Providing false information in your profile, listings, or reviews.
• Harassing, threatening, or intimidating other users.
• Attempting to gain unauthorized access to our systems or other user accounts.
• Scraping, reverse engineering, or reproducing any part of the Platform.
• Using the Platform for any unlawful purpose.
• Introducing viruses, malware, or other harmful code.
• Impersonating any person or entity.
• Transporting or delivering prohibited items as defined in our Prohibited Items Policy.

The Altralo Platform, including its design, software, logos, trademarks, and content, is owned by Altralo Technologies, Inc. and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without our express written permission.

By submitting content to the Platform (including reviews, photos, or profile information), you grant Altralo a worldwide, royalty-free license to use, reproduce, and display that content in connection with operating and promoting the Platform.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Altralo does not warrant that:

• The Platform will be uninterrupted, error-free, or secure.
• Any Driver or Carrier will meet your specific needs or expectations.
• Information on the Platform is accurate, complete, or current.
• Defects will be corrected promptly.

Your use of any Driver or Carrier services is at your own risk. Altralo is not responsible for the actions or omissions of independent Drivers or Carriers.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTRALO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM.

IN NO EVENT SHALL ALTRALO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ALTRALO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Altralo Technologies, Inc. and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Platform.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your violation of any rights of a third party.
• Any content you submit or transmit through the Platform.

Altralo may suspend or terminate your account and access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise inappropriate.

You may close your account at any time by contacting support. Upon termination:

• Your right to use the Platform immediately ceases.
• Any outstanding payments owed to Drivers or to Altralo remain due.
• Sections relating to intellectual property, disclaimers, liability, indemnification, and dispute resolution survive termination.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

Class Action Waiver: You agree that any arbitration will be conducted on an individual basis and not as a class, collective, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions: Either party may seek relief in small claims court for disputes within that court's jurisdiction, and either party may seek injunctive relief to protect intellectual property rights.

Opt-Out: You may opt out of binding arbitration within 30 days of first accepting these Terms by emailing legal@altralo.com with your name, account email, and a clear statement of your intent to opt out.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For matters not subject to arbitration, you consent to exclusive jurisdiction in the state and federal courts located in Wilmington, Delaware.

We may revise these Terms from time to time. When we make material changes, we will notify you through the app, by email, or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the changes constitutes your acceptance of the revised Terms.

For questions about these Terms, please contact us at legal@altralo.com: